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Are EMR Vendors Really This Clueless?

August 25, 2017

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I know that EMR vendors don’t always understand their end-users as well as they should. That’s a shame, but it’s likely to happen given how far apart their day-to-day lives are. Still, I was truly taken aback by the following.

In the introduction to a report on nurse perceptions of EHRs, researchers shared some words on their market research philosophy. I don’t think the writers intended to criticize anyone, but nonetheless, the vendors don’t come out looking very good in the process.

“Some (mainly vendors) have questioned why we conduct research to front-line users of core HIT systems, such as physicians, nurses, billers, schedulers etc.,” they wrote.

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